Policies

Disclaimer
Prices and Policies are subject to change without notice. You accept full responsibility to check these changes by reading our terms and conditions every time you use this site. You also acknowledge that your use of Cheboom online store is solely at your risk, and you assume full responsibility for any costs associated with the replacement and repair of any equipment used to connect to the Cheboom site and also agree to indemnify Cheboom from any and all claims of damages, expenses and costs arising from use of this site.

Colour
Every effort has been made to ensure that all colours are accurately displayed. Due to different monitors and equipment some variations in colour may appear. We endeavour to show all goods as close as possible to the actual item. Cheboom does not take responsibility if you have made the wrong choice based on our pictures and descriptions.

Stock
While we try to carry a plentiful amount of stock at all times, occasionally we may run out due to promotions, sales and popularity, if this may occur, we will contact you through email or phone (which ever is preferred) to notify of a delay in delivery, sell-outs or an alternative product.

Privacy
We at Cheboom value your business. Customers can be assured of total privacy regarding all aspects of your transactions. Unlike others no information will ever be sold or passed on . Your privacy is of the utmost importance to us.

Policy regarding accepted returns
Please ensure you select your items carefully as we do not exchange or refund because you have changed your mind. We will only refund your purchase ( not including freight) should your item be faulty or damaged during freight.  You must contact Cheboom prior to returning any goods. Should your goods be faulty, please enclose a copy of your purchase and return with your faulty item within 7 days. Refunds will be processed within 1 week of Cheboom receiving the faulty goods. Exchanges will be processed within 7 days should new goods be in stock otherwise we will notify you of proposed shipment date. For health and hygiene reasons, we do not accept the returns of goods which appear to have been worn or laundered. No refunds or exchanges are issued for goods which have been used. We are sorry but return postage fees are not refundable.

How to refund
To return a product you must include a copy of our invoice to you along with any relevant address and contact details. Package all products and copies of purchasing receipts complete in an Australia post pack and send to Cheboom at the address specified on your invoice or on this website. Please allow 7 to 10 working days for your refunds to be processed.

Laybys
With the exception of wedding/ bridesmaid gowns, lay-bys are only available via in store purchase and not online. 20% deposit and 8 weeks to pay off remaining balance. Should items need to be ordered in store specifically for your order,  then a deposit of 50% is required up front with an 8 week payment schedule for the remaining balance whereby you must make at least a payment every fortnight.
Payments can be made  by cheque,  money order or Credit Card. Please take note that lay-bys must be finalised within 8 weeks or lay-bys will be cancelled and goods returned to stock. 

Should you or Cheboom cancel your lay-by, your cancellation fee will be your initial deposit. Please chose carefully as your deposit is non refundable*. * means either your 20% or 50% deposit as set out above. 

Cheboom may cancel your lay-by should you not make regular fortnightly repayments or paid your lay-by in full by the end of the 8 weeks.  Should you wish to exchange your goods once on lay-by, you will be charged the appropriate cancellation fee. We will only refund or exchange faulty goods within 7 days of finalising lay-by. 

Wedding/ Bridesmaid Gowns

A 50% deposit is required when ordering wedding/ bridesmaid gowns. You then have 6 months to pay the remainder of the gown when it arrives or in equal monthly instalments. Should you cancel your order once placed, you will forfeit your 50% deposit. Please chose carefully. Please note, all alterations are to be at your own cost. They are not included in the purchase price.

Washing

Wedding Gowns/ Flower girl dresses/ Bridesmaid gowns                                                                   We advise that you dry clean the above garments with a reputable dry cleaner. 

Copyright
The material at this site is protected by copyright. Apart from any use permitted under the Copyright Act 1968, you must not copy, frame, modify, transmit or distribute the material at this site without the consent of the copyright owner. 
You may save a local copy or print a copy of material at this site for your own personal use, provided the copyright notice on the material is not removed. However, you may not make any charge for such use and any commercial exploitation is expressly prohibited. This means, for example, that you must not post material from this site to a local intranet site, or distribute the material for your own commercial purpose, without the copyright owner’s permission. 

You are welcome to link to articles on this site. You must not link to this site from a site or in a manner which disparages the reputation of Cheboom, its related bodies corporate, suppliers or advertisers. Refer to Affiliate page.

Other
Discretion is of the utmost importance when it comes to sending your products to you. Regular parcel post packaging is used and no mention of products will be found on the outside packaging.

All prices are quoted in Australian dollars

At this stage, we are not able to service customers outside Australia, however when we do, we will post the information on this website. If you are from outside Australia, and are interested in our products, please contact us at sales@cheboom.com.